Frequently asked questions
Joining and Membership
How do I join Gym!?
Register in the member portal. Complete the payment. Download the Gym! EE mobile app from the App Store or Google Play. Log in and, on your first use, activate Easy Check-In (QR code) and, if you wish, face recognition. You can then conveniently access the club and enjoy your workout!
What memberships can I choose from?
• Lifestyle membership – a membership with an annual commitment period and monthly payments.
• 365-day membership – annual membership with a one-time and immediate payment.
• Trial training – valid for 3 consecutive calendar days.
• One-time pass.
What does the Lifestyle membership mean?
The membership begins on the day of concluding the contract and ends after 12 months at the end of the respective month if the contract is terminated in the client portal. Otherwise, the contract continues to be in effect indefinitely.
What does the 365-day membership mean?
The membership is valid from the day the agreement is signed and automatically expires after 1 year.
Can I come for a trial workout?
Yes, the three-day trial training is valid for 3 consecutive calendar days. It can be purchased an unlimited number of times.
Can I visit the gym with a single pass?
Yes. Every gym has a payment terminal where you can pay €6.95 for a one-time pass. This pass can only be purchased between 7:00 and 23:00 or during the centers’ opening hours. Gym! At Gym! Mustikas, the terminal is only at the atrium-side entrance. Gym! At Gym! Rocca al Mare and Gym! Astri, the terminal is located only at the entrance inside the center.
How do I cancel the Lifestyle membership?
You can terminate your membership in the GYM! EE app or in the member portal by selecting “My Membership”.
If your 12-month binding period has not yet ended, you can either schedule the termination for the end of the binding period or choose early termination by paying the early termination fee of €57. Once the early termination fee has been paid, your membership will end on the last day of the current month.
If your binding period has already ended, your membership will end on the last day of the following month after the submission of your termination request.
If you have any outstanding payments, they must be paid before your membership can be terminated. It is not possible to terminate the membership while there is an outstanding balance.
Is it possible to take a payment holiday?
No. To be able to offer the most affordable price, we do not allow payment holidays.
Can a membership be shared or transferred?
No. The membership is personalised. Sharing it with any third parties is prohibited and may result in a fine in the amount of €100 per violation. Transferring the contract is not possible.
How often can I visit the gym per day?
Up to 3 times a day.
Can I visit all Gym! locations with one membership?
Yes, the membership is valid at all Gym! fitness centers in Estonia.
Can I use my Gym! account on multiple devices?
Easy Check-In can only be activated in one device. If you want to use a new phone or have reinstalled the Gym! EE app and Easy Check-In is no longer working, please contact our customer support at info@gymeesti.ee.
Is face recognition mandatory?
No. Activating face recognition is optional. A QR code (Easy Check-In) is sufficient to access the club.
Payments and Invoices
How can I pay?
Payment is possible only with payment cards. You can pay with both Visa and Mastercard debit and credit cards.
What happens if a payment fails?
If the automatic membership payment fails, the system will automatically retry the payment between the 1st to 8th of the month. Until the 4rd of the month, it is not possible to pay the membership fee manually or update your payment card details.
If the payment has still not been successful by the 3rd, you will be able to pay your membership fee manually from the 4th onwards in the Gym! EE app or the member portal. You can also update your payment card details if necessary. Until the 3rd (inclusive), you will continue to have access to the gym despite the unsuccessful payment. If the membership fee has not been paid by the 4th, access to the gym will be suspended until the payment has been received.
If your saved payment card is invalid, access to the clubs will be suspended starting from the 1st of the month. In this case, please update your payment card details and make the payment manually.
Can I pay in cash?
No. Payment is only possible with payment cards.
Can I purchase a membership through Stebby?
It is possible to upload your Gym! invoice to the Stebby environment after making a purchase. You will be reimbursed for it if your employer has allowed it in their compensation plan. You can find more detailed information on the Stebby website.
Where can I find my paid invoices?
Your invoices are available in the Gym! EE app under Payment History and in the member portal under My Profile.
How do I find my contract details?
You can find your membership agreement details in the Gym! EE app under Your memberships and in the member portal under My Membership.
Gym Opening Hours and Visits
What are the gym opening hours?
The gyms are open 24/7. Night-time access depends on the location of the particular gym – check the gym details. Click here
Is there an age limit for the gym?
Yes. The gym services can be used from the age of 15. The legal representatives of all minors (from the age of 15) must approve their agreement.
What is a self-service gym?
In a self-service gym, there is no traditional service desk or staff. Instead, we have vending machines and personal trainers who are always ready to assist.
Are there group classes at the gym?
Group training sessions do not take place in our gyms, but consider our personal trainer services. Click here.
Can I use personal training services at the gym?
Yes. You can get acquainted with our personal trainers on the website and on the information boards in the gym. To book an appointment and find out prices, contact your preferred trainer directly.
Is Is providing personal training allowed?
Only trainers with a Gym! contract can provide personal training sessions at Gym! fitness centers. To apply, write to treener@gymeesti.ee.
When are you opening new gyms?
We are continuously expanding in Estonia and Latvia. To stay updated with the news, follow our social media channels.
Why do I need a personal padlock and where can I get one?
A personal padlock is necessary for locking the lockers in the changing rooms. Padlocks can be purchased from the Gym! vending machine.
What should I do if my padlock won't open or I've lost the key?
If there is a Gym! trainer in the gym, they can help by cutting the lock. If there is no trainer, press the G4S emergency call button at the entrance or call 1911. G4S security guards will come and open the locker.
Who should I contact if I've lost something at the gym?
Check the lost and found box or ask a trainer/cleaning staff.
Access
What to do in case of a medical emergency or accident?
In case of a health issue or accident, call 112 to summon the rescue service. To open the security door, call 1911 or press the Help point button in the gym, and the security service will open the door remotely. The external doors indicate where the rescue team can enter.
Which gyms are accessible by wheelchair?
In Tallinn, wheelchair access is available at Gym! Ülemiste, Gym! Õismäe, Gym! Solaris, Gym! Rocca al Mare, and Gym! Virbi. In Tartu, wheelchair access is available at Gym! Tasku. Access is only available during the centers’ opening hours. To get wheelchair access, please contact us at info@gymeesti.ee.
Contact and Support
Can I contact you by phone?
Unfortunately, we do not offer customer service by phone. For any questions, please write to info@gymeesti.ee.
Other Questions
Do you sell gift cards?
No, we are not selling gift cards at the moment.
Is there a sauna?
We want to ensure maximum safety for our clients. Due to the lack of on-site staff, we do not offer sauna services.
